Educational only
Use it to organise questions and documents before confirming with your scheme or provider.
About & privacy
Built to help you ask better questions, not make decisions for you
Medical Aid Navigator keeps the experience practical and careful: educational guidance, clear limits, and minimal data handling.
Privacy stance reviewed 2026-06
Data minimised
No account is required, and the tool does not ask for ID or membership numbers.
Urgent care stays urgent
If symptoms are urgent, seek medical care immediately instead of relying on this tool.
Scope
About this tool
Medical Aid Navigator is an educational tool that helps South African medical aid members understand how to navigate their benefits.
It does NOT provide: - Medical diagnosis or treatment advice - Legal advice - Broker or financial advice - Any guarantee of a claim outcome
It is NOT affiliated with any medical scheme unless explicitly stated.
Always confirm benefits, authorisation, and cover directly with your scheme, provider, or an accredited broker. If you have urgent symptoms, seek medical care immediately.
Information about medical aid rules is general, may be out of date, and varies by scheme and plan. Content is reviewed periodically; benefit rules typically change each year.
Information handling
Privacy
This MVP is built around data minimisation.
We do NOT collect: - ID numbers - Medical aid membership numbers - Full medical history or clinical records - Payment card data - Exact home address
We may process (only to give you guidance, not stored against your identity): - The scenario you select - The optional free text you type - Optional scheme/plan name if you choose to enter it
We do not store any of this. The tool has no database and keeps nothing after your session.
No account is required to use the tool. If we ever store an input, we will ask for clear consent first.