Educational only
Use it to organise questions and documents before confirming with your scheme or provider.
About & privacy
Built to help you ask better questions, not make decisions for you
Medical Aid Navigator keeps the experience practical and careful: educational guidance, clear limits, and minimal data handling.
Privacy stance reviewed 2026-06
Data minimised
No account is required, and the tool does not ask for ID or membership numbers.
Urgent care stays urgent
If symptoms are urgent, seek medical care immediately instead of relying on this tool.
Scope
About this tool
Medical Aid Navigator is an educational tool that helps South African medical aid members understand how to navigate their benefits.
It does NOT provide: - Medical diagnosis or treatment advice - Legal advice - Broker or financial advice - Any guarantee of a claim outcome
It is NOT affiliated with any medical scheme unless explicitly stated.
Always confirm benefits, authorisation, and cover directly with your scheme, provider, or an accredited broker. If you have urgent symptoms, seek medical care immediately.
Information about medical aid rules is general, may be out of date, and varies by scheme and plan. Content is reviewed periodically; benefit rules typically change each year.
Information handling
Privacy
This MVP is built around data minimisation.
Please do not submit: - ID numbers - Medical aid membership numbers - Full medical history or clinical records - Payment card data - Exact home address
We may process (only to give you guidance, not stored against your identity): - The scenario you select - The optional free text you type - Optional scheme/plan name if you choose to enter it - Your questions and recent conversation with MAN - A benefits PDF, if you choose to attach one
MAN keeps the conversation and selected PDF in this browser tab's memory so you can move between app pages. Refreshing the page or clearing the chat removes them. Attaching a different plan or removing the plan starts a new conversation.
To answer a question, the app sends the latest question and up to six recent exchanges to its configured AI provider. With a plan attached, it also sends the PDF to Anthropic for each answer. The app does not save these inputs to a database, browser storage, or application logs. Processing by the AI provider is subject to that provider's terms and retention policies; this is not a promise of immediate deletion by the provider. Upload a benefits guide rather than personal clinical records, and remove identifiers before sharing a document.
No account is required to use the tool. If we ever store an input, we will ask for clear consent first.